2010 Conference Schedule and Descriptions

Monday, March 8

Citrix is Not a Fruit, And other Tech Tips for Non-Techs

This session will help non-tech users develop a basic understanding of some of the basic terms used by IT and will answer some frequently asked non-tech questions like “What is the difference between terminal server and Citrix?”, “How dual monitors can be set up and used?” and “How do I know if something is secure?”

 

On Track with Social Media

Did you attend last year’s conference and get an introduction to social media?  Are you currently implementing social media in your business?  Join us to see real world examples of what busy RamQuest users have implemented since last year's conference to promote their businesses and meet customer needs using social media networks like Facebook, Twitter and LinkedIn.  We will also discuss company policy (if you don’t have one, now might be the time to think about it!) and security associated with Social Media.

 

RESPA Implementation: The First 90 Days Forum
Now that the RESPA regulation has been in place for almost 90 days, what issues have you seen in your day to day operations? How have you worked through them? What questions do you still have? Join us for this insightful discussion about the first 90 days of the new RESPA regulation.

 

File Tracking Workgroup - Customize for Your Company

Do you need help customizing a file tracking system that works for your company? Join us as we help you tailor a solution that meets your needs. We will begin with a brief recap of setting up File Tracking and then we will show you how to use multiple departments and split tracks and how this setup works in your organization.

Using Reports

Is there a report that will do __________? Fill in the blank with something that applies to your business and then join us for this session that will help identify what reports are out there and how to use them effectively and to solve business needs.  We will cover reports that document things like file status, file flow, order based, and more!

 

The Ins and Outs of Vendor Management

Are you wondering about Vendor Management…what is it? How does it work and why is it beneficial?  Or do you think that Vendor Management is just too confusing and you don’t know where to start?  Then this class is for you!  Join us as we discuss the ins and outs of Vendor Management and show you how to get started with this time saving tool.

 

Legislative Outlook: Where Are We Today? Where Are We Going? Ostrich Update!
Now that the dust has settled in the wake of the new RESPA Rule, let’s take a look at where the Rule is today as this living breathing Rule is being put into practice. During this session we’ll reflect on the title industry’s impact on shaping the Rule and how that can be applied to other legislation affecting our industry such as the CFPA.   We will discuss how being aware of what’s in the “pipeline” as far as regulation changes and pending legislation gives you an advantage that you can capitalize on in order to build your business. Those who were at the forefront of understanding and implementing the November, 2008 RESPA Rule have infinitely more credibility in the marketplace. Realtors, lenders, and other business partners are seeing the title insurance industry in a new light; this translates into trust, the hallmark of relationship building. What other legislation affects our industry and where is it in the process? What are the politics involved? Can you have an impact? Calling All Ostriches – how keeping your head out of the sand keeps you ahead of the game!

 

Join Alison Kaspar Gareffa, Vice President of Kasparnet, former Capitol Hill staffer and current member of ALTA’s Government Affairs Committee and RESPA Implementation Task Force for this and more, including a legislative update on the heels of ALTA’s Federal Conference.

Windows/PC Foundations

New to Windows or just need a little brushing up?  This session is for you.  Join our instructors as they help you understand general Windows and PC concepts, functions and shortcuts and how you can effectively use these within your RamQuest solution.

 

Accounting Tools

This session will be an in depth overview of the accounting tools that are found in Complete Closing Enterprise and the Escrow Accounting module.  Not only will we identify them but we will show you how to use them.

 

Commercial Settlement Statements

Join us for an overview of how to set up and prepare settlement statements on a CSS. This session will include a discussion about commercial and cash on a HUD closing statement and best practices associated with CSS preparation.

 

Enhancements Workgroup I

Do you have a million ideas floating around in your head about how to improve RamQuest but never have anyone to discuss those ideas with?  Well, dust off that spreadsheet and get ready because this is the session for you.  Compile those great ideas and make sure you don’t miss this session.  Don’t miss these invaluable opportunities to be heard and comment on the great ideas of others!

Admin Tools

Join us for this overview of the functions in Supervisor and other admin areas including what to – and what not to – restrict, how to use clean up tool, templates, security access and when it might be time to call in a consultant or RamQuest to help.

 

Accounting Problem Solving Forum

Do you have specific questions or situations where Escrow Accounting is confusing?  Then this session is for you.  We will go beyond basic reconciliations and discuss how to work around problems and issues like what to do when your book balance or your reconciliation is off.

 

2010 HUD-1 Training

Join RamQuest for this overview of the ins and outs of preparing a HUD under the new regulations using RamQuest’s 2010 HUD-1. This class will also over shortcuts and tips for navigating RamQuest’s SPEED HUD to help make your 2010 HUD preparation more efficient.

Enhancements Workgroup II

Do you have a million ideas floating around in your head about how to improve RamQuest but never have anyone to discuss those ideas with?  Well, dust off that spreadsheet and get ready because this is the session for you.  Compile those great ideas and make sure you don’t miss this session.  Don’t miss these invaluable opportunities to be heard and comment on the great ideas of others!

Documents: Basics and Beyond
During this session we will recap the very basic skills needed to create a document. This is a session for newer and/or less experienced users who need help with concepts like “If/Then” statements, Insert Docs, etc.

 

Tech Tune-Up

This class will be an in-depth overview of the top issues reported to RamQuest Tech Team from correcting mistakes to indexing, including web / network problem solving and solutions to alleviate these support issues and to increase your system performance and response time.

 

2010 HUD-1 Work Group

Now that the new RESPA Regulation has been in place for several months and state regulations have been updated to correspond to the Reg join us for this JAD session on RamQuest’s 2010 HUD-1.  This session is your forum to tell us what you still need and to bring your ideas about what could be added to make this solution even better!

 

File Status 101

Are you using the new File Status functionality that was introduced in CCE version 6.5?  If not, this session is your chance to get a first-hand look at how you can integrate File Status into your organization.  Join us as we review all of the enhancements introduced in 6.5 like Adding Tasks on the Fly and Deleting and Editing.  In addition, during this session we will look at how to set up types of orders and file status items.

Document Problem Solving Forum

Do you have a broken document that just won’t work?  This is the class for you…bring that document or your specific questions and work through the problem with more experienced users.

 

SQL Foundations: Your Toolbox for Success

This session takes you to the next level after our Tech Tune-Up Class.  This class will include discussions on Snapshots, Automatic backups, Reindexing, how to access SQL tools and RQ Query, SQL licensing and handy trouble-shooting queries.

 

RESPA: Lead and Train in Your Market

How are your customers handling the changes brought on by the new RESPA Regulation? Could you help them more? Join us for this informative session where we will discuss how to proactively work with your lenders and realtors.  We will share insight about what is important to them, what they want to know and what they need from you.

Report Basics

During this session we will do an in-depth review of all of the skills needed to create a basic report.

 

Paperless Tech

Join us for an overview of all of the aspects of Paperless Tech, including RamQuest’s PaperlessCloser and FileScan Plus solutions in addition to discussions on data integrity, web forms, email notification and SSL certs.

 

New Version Bells and Whistles
Join us for this demonstration of the new features included in RamQuest’s Complete Closing version 6.5 and 6.5.1 (2010 Version) and how they can be used to boost performance in your organization.

Advanced Reports
Now that you know the mechanics and have the basics of report building down (from attending Report Basics or from your hands-on experience!), join us as we take reports to the next level.  We will cover topics like which reports work well for what and how to add additional features and functions to an existing report.

 

Top 10 Frequently Asked Non-Tech Questions

Join us for this session as we discuss the top non-tech questions that customers ask RamQuest. This session will be beneficial for admins and everyday users and will cover topics like finding items in Super Search. Have specific non-tech questions?  Bring them and let us help you work through to the answers!

 

REPSA Wrap Up: What’s Ahead on the RESPA Reform Path?

Join us for a final RESPA session including a look at what’s next on the path of RESPA reform and a chance to ask RESPA questions that have not yet been addressed of our RESPA experts.

 

Effective Training Forum
This will be a forum-style discussion designed for trainers.  We will discuss various training methods and share specific examples of what companies have done for new users and how they handle ongoing training.  We will also discuss common training problems or questions that may come up and how to address them during training.

Do you have ideas or suggestions for enhancements for future releases?  This is your chance to voice them to the RQUG Enhancement Committee for consideration in future releases.

Join us for this session where you will get a look at what’s coming next for RamQuest, including information about upcoming releases and/or new products.